Email Address
info@quantumsystems.in
Help Line Number
+91 9748737334
Certifications
HOME
Certifications
ISO/IEC 20000:2011
IT Service Management Systems (ITSMS)
ISO/IEC 20000 is the first International Standard for IT Service Management System (ITSM). It specifies Requirements for the Service Provider to plan, establish, implement, operate, monitor, review, maintain and improve an IT Service Management System. ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, [citation needed] although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The standard was first published in December 2005. In June 2011, the ISO/IEC 20000-1:2005 was updated to ISO/IEC 20000-1:2011. In February 2012, ISO/IEC 20000-2:2005 was updated to ISO/IEC 20000-2:2012. ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified entities enter a three year transition period to update to the new version of ISO 20000-1. The requirements include the Design, Transition, Delivery and Improvement of Services to fulfil agreed Service Requirements and provide value for both the customer and the service provider. Co-ordinated Integration and Implementation of an SMS provides Ongoing Control and Opportunities for Continual Improvement, Greater Effectiveness and Efficiency. The Standard sets out Best Practice for IT Service Providers. The Scope of ISO 20000-1 includes requirements for a Management System; Planning & Implementing Service Management; Planning & Implementing New or Changed Services; Service Delivery Process; Relationship Processes; Resolution Processes; Control Processes and Release Processes. An IT Service Management System supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.
Principles
Principles of ISO/IEC 20000:2011 Certification
Customer Focus &
Satisfaction
Leadership &
Engagement of People
ITSMS Planning
ITSMS Support
ITSMS Operational
Control
Performance Evaluation
Continual Improvement
benefits
Benefits of ISO/IEC 20000:2011 Certification
Potential increase in Business due to enhanced Customer Confidence and Satisfaction.
Provides International Recognition, Branding, Credibility & Competitive Advantage.
Streamlines Business Performance and Operational Controls thereby reducing Rejections & Process Errors.
Increases the Organization’s Business Revenue, Profitability and ROI by reduced costs and overheads.
Improves Operational Efficiency by reducing response times and interruptions in Service Delivery.
Facilitates alignment of IT Services and Business Strategy and improved incident management.
Enables better Automation of IT Service Management Processes and effective transition of IT Services.
Ensures protection of the company, assets, shareholders awareness and compliance.
High Level Structure (HLS) makes the Standard Compatible with other ISO Standards for Integration.
service portfolio
Our Services Related to ISO/IEC 20000:2011 Certification
PRE-AUDIT GAP ASSESSMENT SERVICES
Available across all Management Systems and Standards, Pre-Audits Gap Assessments allow you to Assess your Management System's Readiness and Save your Time and Money that would otherwise be spent on Redundant Audits. A Pre-Assessment Audit is performed with the same independence and objectivity as a Certification Audit.
ADVISORY & CONSULTANCY SERVICES
Quantum Systems has established a reputation for "Building User Friendly, Efficient and Sustainable Management Systems that incorporate Industry Best Practices and that comply with the highest International Standards. Quantum System's provides a 'One-Stop-Shop' for all Social & Technical Management System Consultancy needs.
ACM SERVICES
We can help by designing a Cost-Effective Annual Compliance Maintenance (ACM) Program to suit your Company’s Individual Needs and Expectations. The ACM Services Contract Proposal is based on Parameters like Facility Size, Production Capacity, Workforce Strength, Number of Production Sites and Standards covered in the ACM Contract.
BUYERS COC AUDITS
We provide Advisory Services on Buyers COC Audits for Global Brands like Walmart, Sears, Next, Marks & Spencers, Macy’s, Kohl’s, Levis, Esprit, JC Penny, Adidas, Nike, Carrefour, Li & Fung, Coles, Amazon, ALDI, LIDL, El Corte, Kaufland, ASOS, Bata, Armani, Muller-Meyer, Costco, Nautica, Timberland, Clarks, Inditex, Woolsworth, Clarks, Bunzl, Debenhams, Superdry etc.
TRAINING & CAPACITY BUILDING SERVICES
Our Training Courses cover International and Regional Regulatory Developments, Good Manufacturing Practices, Social & Technical Management Systems Certification, Evolving Technology & Markets etc. We impart trainings on a wide spectrum of courses through different modes like Classroom Trainings, Virtual Trainings, Webinars and eLearning.
@2021 Quantum Systems Management Private Limited ©