Always give people more than they expect.
Marketing is people not just numbers.
Give the customers a good reason to come back
You can’t be number one by doing what everybody else is doing.
Loyalty is a two way street don’t expect it,if you don’t give it.
Don’t be afraid to go out on a limb that’s where the fruit is.
You’ll always miss 100% of the shots that you don’t take.
The customer’s perception of good or bad service is the best measure of your success or failure.
Own the problem, own the customer,lose the problem,lose the customer.It’s that simple!
Customers don’t make up stories about your business, you do what are your customers
saying about you?
There is no traffic jam on the extra mile
Service has to be a forethought not an afterthought
If it isn’t obvious to the customers then it is irrelevant
Does this make it easier or more difficult to take care of the customer?
You can dream, create, design, and build the most wonderful place in the world but it requires people to make it a reality
To give real service, you must add something which cannot be bought or measured with money and that is sincerity and integrity
When dealing with the customer you are only as good as your last encounter
To be successful you have to have your heart in your business, and your business in your heart.
The hallmark of systems that scale the highest peaks of quality service are simplicity and relevance
Service is a feeling you know it when you get it
It’s not customer service it’s customer help
Fabled service consists of ordinary people doing ordinary things in extraordinary ways
It is only when you exceed customers’ expectations that you have provided exceptional service
If you’re not serving the customer you’d better be serving someone who is.
Employees will treat your customers the same way that they have been treated by you.
Service is not about making promises or grand statements it is all about keeping the promise.
Quality service is a matter of trust between the company and the customer