• Always give people more than they expect.

  • Marketing is people not just numbers.

  • Give the customers a good reason to come back

  • You can’t be number one by doing what everybody else is doing.

  • Loyalty is a two way street don’t expect it,if you don’t give it.

  • Don’t be afraid to go out on a limb that’s where the fruit is.

  • You’ll always miss 100% of the shots that you don’t take.

  • The customer’s perception of good or bad service is the best measure of your success or failure.

  • Own the problem, own the customer,lose the problem,lose the customer.It’s that simple!

  • Customers don’t make up stories about your business, you do what are your customers saying about you?

  • There is no traffic jam on the extra mile

  • Service has to be a forethought not an afterthought

  • If it isn’t obvious to the customers then it is irrelevant

  • Does this make it easier or more difficult to take care of the customer?

  • You can dream, create, design, and build the most wonderful place in the world but it requires people to make it a reality

  • To give real service, you must add something which cannot be bought or measured with money and that is sincerity and integrity

  • When dealing with the customer you are only as good as your last encounter

  • To be successful you have to have your heart in your business, and your business in your heart.

  • The hallmark of systems that scale the highest peaks of quality service are simplicity and relevance

  • Service is a feeling you know it when you get it

  • It’s not customer service it’s customer help

  • Fabled service consists of ordinary people doing ordinary things in extraordinary ways

  • It is only when you exceed customers’ expectations that you have provided exceptional service

  • If you’re not serving the customer you’d better be serving someone who is.

  • Employees will treat your customers the same way that they have been treated by you.

  • Service is not about making promises or grand statements it is all about keeping the promise.

  • Quality service is a matter of trust between the company and the customer


  •   Copyright ©2009.
      Quantum Systems         
                                                   Home | Why Us | Our Partners in Sucess | Quality Slogans | Our Clients | Training | Ask for a Quote | Careers | Contact Us
      Private Policy | All Rights Reserved.    
                                                                                                                                                                                               Designed and Maintained by i2i INC