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TL 9000

Telecommunications Management System


Built on ISO 9001 and the eight quality principles, TL 9000 is designed specifically for the communications industry. TL 9000 provides value and benefits across the total spectrum of disciplines (Buyers, Suppliers, Service Providers) by providing a consistent set of quality expectations that parallel rapid technology changes and customer expectations. The purpose of TL 9000 is to define the unique communications quality system requirements for design, development, production, delivery, and service. In addition, it specifies measurements for companies to help evaluate the effectiveness of quality implementation and improvement programs. In 1998, QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry.

  Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the  industry
  Foster a system that protects the integrity and use of telecom products hardware, software and services
  Define effective cost & performance-based measurements to guide progress & evaluate the results of QMS  implementation
  Drive continual improvement and enhance customer relationships
  Leverage the industry conformity assessment process


 Provides access to a greater customer base and Improves customer service and overall satisfaction
 Enhances business reputation & competitive position and enables the development of stronger customer/supplier  relationships
 Delivers improvements in Performance in manufacturing and service, Productivity, Reliability of processes  and  production
 Delivers improvements in Life-cycle management, Supply chain efficiencies, Employee teamwork 
 Demonstrates the company’s accountability and focus on continual improvement, Ensures operational consistency
 Decreases costs of product life cycle management, audits, supplier management expenses and general operations
 Demonstrates a commitment to product quality and customer value through focus on cycle-time  reductions; on-time  deliveries
 Demonstrates a commitment to product quality & customer value through focus on return rates; reliability; & defect elimination